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FREE SHIPPING ON ALL ORDERS $50 OR MORE
FREE SHIPPING ON ALL ORDERS $50 OR MORE

Store Policies

WELCOME!
Welcome to Ekocreashunz, your special place for handmade accessories and all natural bath & body products designed with the eco-conscious in mind. We are excited that you stopped by our store. Feel free to look around and contact use if you have any questions.
Shipping
Shipping Rates are based per order depending on the total weight and destination.

Free Standard Shipping for ALL orders $50 & Over
***For Domestic (Continental United States) ONLY***
International Rates apply according to country
 ***Our all natural butters and balms will melt in temperatures over 80 degrees fahrenheit.  When ordering during summer months, EKOCREASHUNZ will not be responsible for reimbursement if product melts during shipment. However, the product is still usable - place product in the refrigerator for approximately 30-45 mins. Then, let product sit at room temperature for at least 2 hours. Doing this will allow the product to solidify once again. It will lose it's fluffiness, but not the goodness. You will still get the dame moisturizing qualities.***
 
Order Processing Time
 
Please allow approximatly 3-5 business days to process your order once purchased. If your order is placed after business hours or on a holiday, the processing time starts the next business day. 
 
Orders being sent to P.O. Boxes and APOs/FPOs addresses must be shipped via the United States Postal Service. Priority delivery options (2nd Day service) is not available.
Hours of Operation
Mon - Fri - 10:00 am - 6:00 pm (EST)
**Closed All Federal Holidays**
Return Policy
We want you to love your jewelry! If you are not satisfied with your purchase, it does not fit, or you changed your mind and would like something else then just let us know. You may return your unworn purchase for a full refund, exchange, or store credit excluding shipping costs within 7 business days of receiving your purchase. *Please note that custom pieces are not returnable and considered a final sale.* You must ship the product back to us wrapped in bubble wrap packaged in a box, not an envelope. You must select an option with tracking. We are not responsible for lost packages that do not have tracking. For all return inquiries, you may contact Ekocreashunz customer service at info@ekocreashunz.com.
 
Due to the hand-crafted nature of our bath and body products; All Sales Are Final! We are committed to our customer's satisfaction with all products created.  Please email customer service info@ekocreashunz.com. 
Shipping Damages
Damage or loss incurred during shipment is the delivery company's responsibility.  Claims will be filed with the delivering carrier upon notification from customer.  Please ensure to include all pertinent information along with pictures in order for us to submit the proper Insurance Claim.  Once this claim has been filed, then we'll ship a replacement order.  
Lost/Stolen Packages
We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we can only reship an order once we've received written verification from customer that the order has been lost or stolen.  Please also contact your mail carrier to ensure it wasn't delivered to the incorrect address.
 
Restricted Items
The US Department of Transportation (DOT) restricts certain items from being shipped by air if they could contribute to an on board fire or other mishap. These items include aerosols and alcohol-based products such as pressurized spray cans, fragrances, and nail enamels. We're committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require orders containing one of these items to be shipped via Standard Delivery only. Unfortunately, we cannot ship restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or APO/FPO addresses. If your order contains one of these items, you must choose Standard Delivery for your order.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please send an email including your order name, order number and picture of damaged items and packaging to info@ekocreashunz.com. We will be happy to assist you.
Repairs
We stand behind our jewelry designs and all are made with love, care, and the upmost professional craftsmanship. We do understand sometimes that things happen though. If for some reason your jewelry becomes in need of repair WITHIN the first 90 days from normal everyday wear, we would be happy to repair it for you on us! If something happens to a piece of jewelry to the point it needs to be repaired AFTER the first 90 days of your purchase then we will be happy to repair it for you for a small fee. You must ship the product back to us wrapped in bubble wrap packaged in a box, not an envelope. When paying for the shipping fees, you must select an option with tracking. We are not responsible for lost packages that do not have tracking. For all repair inquiries, you may contact Ekocreashunz customer service at info@ekocreashunz.com.